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Cases · Technology & intellectual property · Trademarks, brands & counterfeiting

Stop counterfeits at the border and online

Fake versions of our products are being sold abroad. What can we do?

WONE Global records your rights with customs, runs takedowns with online marketplaces and coordinates action against sellers with local investigators.

Countries in the typical case Italy · United Arab Emirates · Oman

The situation

What is happening

Fake versions of your products are entering markets through ports, marketplaces and social media.

What is at stake

Counterfeits take sales, harm reputation and can create safety liability.

Who faces this

  • Corporations
  • Mid-sized companies

A scenario

Sportswear brandMid-sized company · from Italy · in United Arab Emirates, Oman

Counterfeits of its products are sold on marketplaces and shipped through two Gulf ports.

Where it ends Fewer fakes reaching customers.

A representative scenario of the work WONE Global coordinates, not a specific client’s matter.

Also asked as “Counterfeits on online marketplaces”“Customs recordal for our brand”“Counterfeit versions of our products are being sold online”“A customs authority has seized goods bearing our mark”

The solution

How WONE Global handles it

WONE Global records your rights with customs, runs takedowns with online marketplaces and coordinates action against sellers with local investigators.

Usually led by Intellectual Property & Brand Protection, with Trade, Customs & Supply Chain, Disputes & Resolution and Risk, Compliance & Financial Integrity.

Step by step, in the scenario

  1. Week 1Rights recorded with customs in both countries.
  2. Week 2Marketplace takedowns started.
  3. Weeks 3-8Investigators trace the sellers; action taken.
  4. ThenMonthly monitoring.

Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.

Decisions

The decisions involved

  1. 01Customs recordal, marketplace takedowns or criminal complaints
  2. 02Which markets and channels to prioritise
  3. 03How to work with customs, online marketplaces and investigators

Outcomes

What you receive

  • Customs recordals in priority markets
  • Takedown programme with online marketplaces
  • Enforcement actions against sources where justified

This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.

Who handles it

Intellectual Property & Brand Protection, market by market

The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.

  1. Italyin the typical case On request Availability confirmed before any work begins Bring a requirement →
  2. Omanin the typical case On request Availability confirmed before any work begins Bring a requirement →
  3. United Arab Emiratesin the typical case On request Availability confirmed before any work begins Bring a requirement →
  4. Brazil WONE Global Partner Luis Felipe Balieiro Lima · Partner Brief this Partner →
  5. Poland WONE Global Partner Andrzej Zacharzewski · Partner Brief this Partner →
  6. South Africa WONE Global Partner Kameel Keshav CA(SA) · Managing Partner Brief this Partner →
  7. Uganda WONE Global Partner Tony Galandi Kiire · Managing Partner Brief this Partner →
  8. India On request Availability confirmed before any work begins Bring a requirement →
  9. Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
  10. Singapore On request Availability confirmed before any work begins Bring a requirement →
  11. United Kingdom On request Availability confirmed before any work begins Bring a requirement →
  12. United States On request Availability confirmed before any work begins Bring a requirement →

Other markets: WONE Global covers 100 countries. Name yours in the requirement →

WONE Global Intelligence

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UNIONE™ · Before You Arbitrate™

If this becomes a dispute, test it first.

Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.

For this moment

UNIONE™ is the UNBOUNDED™ Global Ecosystem's institution for cross-border dispute prevention, resolution, arbitration and enforcement. Like WONE Global, it is part of the ecosystem, and the two work as one. Links open theunione.org. Visit UNIONE™