Munich · Germany
Submission received
Your information has been recorded by WONE.
Cases · Risk, disputes & investigations · Contracts, commercial disputes & collections
Urgent Respond when a buyer abroad rejects the goods
Our buyer abroad rejected the goods and won't pay. What now?
WONE Global arranges an independent inspection, reviews the contract and pursues resale, return or payment.
Countries in the typical case Italy · United Arab Emirates
The situation
What is happening
A buyer abroad has rejected a delivery and is refusing to pay.
What is at stake
Goods sit in storage losing value while the buyer refuses to pay.
Who faces this
- Corporations
- Mid-sized companies
A scenario
Food exporterMid-sized company · from Italy · in United Arab Emirates
Its shipment has been rejected in Dubai over a labelling issue.
Where it ends Goods saved and paid for.
A representative scenario of the work WONE Global coordinates, not a specific client’s matter.
Also asked as “Goods rejected on arrival”“Buyer refusing delivery”
The solution
How WONE Global handles it
WONE Global arranges an independent inspection, reviews the contract and pursues resale, return or payment.
Usually led by Trade, Customs & Supply Chain, with Disputes & Resolution and Legal & Contracting.
Step by step, in the scenario
- First daysInspection.
- Week 1Relabel or resell.
- Week 2Contract claim.
- ThenLabels fixed.
Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.
Decisions
The decisions involved
- 01Whether the rejection is valid
- 02Options for the goods
- 03Claims for payment
Outcomes
What you receive
- Inspection and evidence
- Resale, return or claim
This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.
Services
The services involved
One area of expertise usually leads; the others move with it. WONE Global keeps them connected across every country involved.
Who handles it
Trade, Customs & Supply Chain, market by market
The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.
- Italyin the typical case On request Availability confirmed before any work begins Bring a requirement →
- United Arab Emiratesin the typical case On request Availability confirmed before any work begins Bring a requirement →
- Germany WONE Global Partner Ulrike Berner, MBA · Managing Partner Brief this Partner →
- India On request Availability confirmed before any work begins Bring a requirement →
- Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
- Singapore On request Availability confirmed before any work begins Bring a requirement →
- United Kingdom On request Availability confirmed before any work begins Bring a requirement →
- United States On request Availability confirmed before any work begins Bring a requirement →
Other markets: WONE Global covers 100 countries. Name yours in the requirement →
Munich · Germany
Palermo · ArgentinaWONE Global Partner · Argentina
Dr. Silvia Patricia Maccari
She is a lawyer, graduated from the Faculty of Law and Social Sciences of the University of Buenos Aires. She took his first steps in the nation\'s judiciary, in the National Labor Court, where he developed a rapid care…
Brunswick · AustraliaWONE Global Partner · Australia
Dimitrios Katsaros
Rome · Italy
Kraków · Poland
Lisbon · PortugalWONE Global Partner · Portugal
Bruna Prinzo
Discover
Where this case connects
The markets, corridors and guides behind this case, and the questions to put to Ask WONE below. Every link opens a page that links back here.
Markets in the typical case
Corridors
Services and subject
Worked examples
How it goes in practice
Researched corridor journeys, and representative scenarios on the same subject. None is a specific client’s matter.
- India ↔ United Arab Emirates · researched journeyAn Indian manufacturer sets up a UAE regional hubRead the journey →
- UAE ↔ Europe · researched journeyA UAE company sets up a GmbH in GermanyRead the journey →
- Mid-sized company · from Switzerland · in United Arab Emirates, Saudi Arabia, QatarIt is about to sign a ten-year exclusive distributor for the Gulf. In some Gulf countries a registered agent can be very hard to remove.How WONE Global handles it →
Contracts, commercial disputes & collections
Related cases
Urgent How do we stop the other side moving assets or destroying evidence?Urgent We've been defrauded and the money has gone abroad. Can we freeze it?Urgent We paid a supplier abroad and nothing arrived. How do we get our money back?Urgent A court abroad has frozen our bank account. What can we do?Urgent Our partner abroad has stopped responding and is holding our money and stock.Should we appoint a distributor or an agent abroad, and how do we protect ourselves?Can our existing contract be transferred to our new local company?Who keeps track of our contracts and renewals in other countries?Will our standard contract hold up with customers in other countries?How should we price and invoice customers abroad so we actually get paid?
WONE Global Intelligence
Ask about doing business across borders
Ask in your own words. Answers come from WONE Global's checked records, with every source shown, and end with the named Partner who can act. Go deeper on any point, or build a decision file.
UNIONE™ · Before You Arbitrate™
If this becomes a dispute, test it first.
Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.
01 · Before signatureBefore You Sign™Get the dispute clause, governing law, seat, notices and escalation steps right while the contract can still change.Review the contract 02 · A dispute is emergingBefore You Arbitrate™Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.Test the claim 03 · A binding decision is neededArbitrationStart, answer or run an administered arbitration under the UNIONE™ Rules, with procedure sized to the value, urgency and evidence.Open arbitration 04 · Before enforcementBefore You Enforce™Plan recognition, assets, jurisdiction and security, including State and State-owned parties, before committing to enforcement.Plan recovery
For this moment
Before You Arbitrate™Independent Assessment™Claim Viability™, Defence Exposure™, Evidence Gap Map™ and Settle or Proceed™, before money is committed to proceedings.Before You Arbitrate™Structured Resolution™Mediation, neutral evaluation and expert determination, run to a timetable.
UNIONE™ is the UNBOUNDED™ Global Ecosystem's institution for cross-border dispute prevention, resolution, arbitration and enforcement. Like WONE Global, it is part of the ecosystem, and the two work as one. Links open theunione.org. Visit UNIONE™