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Cases · Risk, disputes & investigations · Contracts, commercial disputes & collections

Urgent Respond when a buyer abroad rejects the goods

Our buyer abroad rejected the goods and won't pay. What now?

WONE Global arranges an independent inspection, reviews the contract and pursues resale, return or payment.

Countries in the typical case Italy · United Arab Emirates

The situation

What is happening

A buyer abroad has rejected a delivery and is refusing to pay.

What is at stake

Goods sit in storage losing value while the buyer refuses to pay.

Who faces this

  • Corporations
  • Mid-sized companies

A scenario

Food exporterMid-sized company · from Italy · in United Arab Emirates

Its shipment has been rejected in Dubai over a labelling issue.

Where it ends Goods saved and paid for.

A representative scenario of the work WONE Global coordinates, not a specific client’s matter.

Also asked as “Goods rejected on arrival”“Buyer refusing delivery”

The solution

How WONE Global handles it

WONE Global arranges an independent inspection, reviews the contract and pursues resale, return or payment.

Usually led by Customs, trade and export controls, with Disputes and arbitration and Contracts and commercial law.

Step by step, in the scenario

  1. First daysInspection.
  2. Week 1Relabel or resell.
  3. Week 2Contract claim.
  4. ThenLabels fixed.

Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.

Decisions

The decisions involved

  1. 01Whether the rejection is valid
  2. 02Options for the goods
  3. 03Claims for payment

Outcomes

What you receive

  • Inspection and evidence
  • Resale, return or claim

This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.

Services

The services involved

One area of expertise usually leads; the others move with it. WONE Global keeps them connected across every country involved.

  1. Usually leadsCustoms, trade and export controlsArranged on request→
  2. Often involvedDisputes and arbitration5 markets with a named lead→
  3. Often involvedContracts and commercial law12 markets with a named lead→

Who handles it

Customs, trade and export controls, market by market

The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.

  1. Italyin the typical case On request Availability confirmed before any work begins Bring a requirement →
  2. United Arab Emiratesin the typical case On request Availability confirmed before any work begins Bring a requirement →
  3. India On request Availability confirmed before any work begins Bring a requirement →
  4. Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
  5. Singapore On request Availability confirmed before any work begins Bring a requirement →
  6. United Kingdom On request Availability confirmed before any work begins Bring a requirement →
  7. United States On request Availability confirmed before any work begins Bring a requirement →

Other markets: WONE Global covers 100 countries. Name yours in the requirement →

Dr. Silvia Patricia MaccariPalermo · Argentina

WONE Global Capability Partner · Argentina

Dr. Silvia Patricia Maccari

Lawyer · Maccari Adam & Asociados · Palermo

She is a lawyer, graduated from the Faculty of Law and Social Sciences of the University of Buenos Aires. She took his first steps in the nation's judiciary, in the National Labor Court, where he developed a rapid caree…

Andrzej ZacharzewskiKraków · Poland

WONE Global Capability Partner · Poland

Andrzej Zacharzewski

Complete profile

Partner · Zacharzewski & Partners Law Office · Kraków

Attorney at Law. Co-founder of the law firm. Provides litigation services to banks and advises corporate clients in international trade. Supervises the work of the Litigation Department and the International Desk. Chair…

Reagan Blankfein GatesLusaka · Zambia

WONE Global Capability Partner · Zambia

Reagan Blankfein Gates

Managing Partner · Reagan Blankfein Gates Legal Practitioners · Lusaka

Reagan started his career in practice at Mainza & Company where he had interned while pursuing a bar qualification at the Zambia Institute of Advanced Legal Education (ZIALE) in 2008. Upon being called to the bar, Reaga…

Dr. Esteban Lucio MaccariBuenos Aires · Argentina

WONE Global Capability Partner · Argentina

Dr. Esteban Lucio Maccari

Managing Director · Maccari Adam & Asociados · Buenos Aires

He is a lawyer with a degree from the University of Buenos Aires and a degree in Spanish Law. He completed postgraduate studies in Strategic Business Management at the Polytechnic University of Madrid and the Glocoll at…

WONE Global Intelligence

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UNIONE™ · Before You Arbitrate™

If this becomes a dispute, test it first.

Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.

For this moment

UNIONE™ is the UNBOUNDED™ Global Ecosystem's institution for cross-border dispute prevention, resolution, arbitration and enforcement. Like WONE Global, it is part of the ecosystem, and the two work as one. Links open theunione.org. Visit UNIONE™ · Disputes with WONE Global and UNIONE™