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Cases · Risk, disputes & investigations · Contracts, commercial disputes & collections

Urgent Recover a deposit from a supplier who has not delivered

We paid a supplier abroad and nothing arrived. How do we get our money back?

WONE Global has a professional in the supplier's country check that the company still exists and what it owns, send a formal demand that carries weight locally, and move to recovery or proceedings if needed.

Countries in the typical case United Kingdom · Vietnam

The situation

What is happening

You paid a supplier abroad and the goods never arrived, or arrived wrong, and the supplier is not responding.

What is at stake

The longer the wait, the more likely the money is spent or moved, and the harder the supplier becomes to find.

Who faces this

  • Corporations
  • Mid-sized companies
  • Founders and growing companies

A scenario

RetailerMid-sized company · from United Kingdom · in Vietnam

It paid a 40% deposit to a factory in Vietnam and the delivery date has passed with no shipment.

Where it ends Goods or money back.

A representative scenario of the work WONE Global coordinates, not a specific client’s matter.

Also asked as “Supplier took our deposit and disappeared”“Overseas supplier not delivering”

The solution

How WONE Global handles it

WONE Global has a professional in the supplier's country check that the company still exists and what it owns, send a formal demand that carries weight locally, and move to recovery or proceedings if needed.

Usually led by Disputes and arbitration, with Contracts and commercial law and Anti-bribery, sanctions and compliance.

Step by step, in the scenario

  1. First daysSupplier checked locally.
  2. Week 1Formal demand.
  3. Weeks 2-4Negotiation.
  4. ThenRecovery action.

Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.

Decisions

The decisions involved

  1. 01Whether the supplier still exists and has assets
  2. 02Which remedies the contract and local law give
  3. 03Whether to negotiate, claim or freeze

Outcomes

What you receive

  • Local checks on the supplier
  • Formal demand and negotiation
  • Proceedings or recovery where the supplier is

This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.

Services

The services involved

One area of expertise usually leads; the others move with it. WONE Global keeps them connected across every country involved.

  1. Usually leadsDisputes and arbitration5 markets with a named lead→
  2. Often involvedContracts and commercial law12 markets with a named lead→
  3. Often involvedAnti-bribery, sanctions and compliance3 markets with a named lead→

Who handles it

Disputes and arbitration, market by market

The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.

  1. United Kingdomin the typical case On request Availability confirmed before any work begins Bring a requirement →
  2. Vietnamin the typical case On request Availability confirmed before any work begins Bring a requirement →
  3. Argentina WONE Global Partner Dr. Silvia Patricia Maccari · Lawyer Brief this Partner →
  4. Kenya WONE Global Partner James Ngochi Ngugi · Managing Partner Brief this Partner →
  5. Poland WONE Global Partner Andrzej Zacharzewski · Partner Brief this Partner →
  6. Saudi Arabia WONE Global Partner Abdulrahim bin Saleh Al-Zahrani · Founding Partner & General Manager Brief this Partner →
  7. Zambia WONE Global Partner Reagan Blankfein Gates · Managing Partner Brief this Partner →
  8. India On request Availability confirmed before any work begins Bring a requirement →
  9. Singapore On request Availability confirmed before any work begins Bring a requirement →
  10. United Arab Emirates On request Availability confirmed before any work begins Bring a requirement →
  11. United States On request Availability confirmed before any work begins Bring a requirement →

Other markets: WONE Global covers 100 countries. Name yours in the requirement →

Dr. Silvia Patricia MaccariPalermo · Argentina

WONE Global Capability Partner · Argentina

Dr. Silvia Patricia Maccari

Lawyer · Maccari Adam & Asociados · Palermo

She is a lawyer, graduated from the Faculty of Law and Social Sciences of the University of Buenos Aires. She took his first steps in the nation's judiciary, in the National Labor Court, where he developed a rapid caree…

Andrzej ZacharzewskiKraków · Poland

WONE Global Capability Partner · Poland

Andrzej Zacharzewski

Complete profile

Partner · Zacharzewski & Partners Law Office · Kraków

Attorney at Law. Co-founder of the law firm. Provides litigation services to banks and advises corporate clients in international trade. Supervises the work of the Litigation Department and the International Desk. Chair…

Reagan Blankfein GatesLusaka · Zambia

WONE Global Capability Partner · Zambia

Reagan Blankfein Gates

Managing Partner · Reagan Blankfein Gates Legal Practitioners · Lusaka

Reagan started his career in practice at Mainza & Company where he had interned while pursuing a bar qualification at the Zambia Institute of Advanced Legal Education (ZIALE) in 2008. Upon being called to the bar, Reaga…

Dr. Esteban Lucio MaccariBuenos Aires · Argentina

WONE Global Capability Partner · Argentina

Dr. Esteban Lucio Maccari

Managing Director · Maccari Adam & Asociados · Buenos Aires

He is a lawyer with a degree from the University of Buenos Aires and a degree in Spanish Law. He completed postgraduate studies in Strategic Business Management at the Polytechnic University of Madrid and the Glocoll at…

WONE Global Intelligence

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UNIONE™ · Before You Enforce™

When money has to be recovered across a border.

Plan recognition, assets, jurisdiction and security, including State and State-owned parties, before committing to enforcement.

For this moment

UNIONE™ is the UNBOUNDED™ Global Ecosystem's institution for cross-border dispute prevention, resolution, arbitration and enforcement. Like WONE Global, it is part of the ecosystem, and the two work as one. Links open theunione.org. Visit UNIONE™ · Disputes with WONE Global and UNIONE™