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Cases · Markets, trade & operations · International trade, customs & sanctions

Resolve an import or delivery disruption

Our shipment is delayed or blocked. How do we resolve it?

WONE Global brings in customs, logistics and contract professionals in the right country to free the goods and recover costs from whoever is responsible.

Countries in the typical case Kenya · India

The situation

What is happening

What is at stake

Every day of disruption costs sales, storage and sometimes penalties to your own customers.

A scenario

DistributorMid-sized company · from Kenya · in Kenya, India

Its container is held at Mombasa over a documentation dispute.

Where it ends Goods released and costs recovered.

A representative scenario of the work WONE Global coordinates, not a specific client’s matter.

Also asked as “Goods held up in transit or at port”“Supplier has not shipped despite payment”

The solution

How WONE Global handles it

WONE Global brings in customs, logistics and contract professionals in the right country to free the goods and recover costs from whoever is responsible.

Usually led by Customs, trade and export controls, with Contracts and commercial law, Disputes and arbitration and Business insurance.

Step by step, in the scenario

  1. Day 1WONE Global has a customs professional at the port find what is missing.
  2. Day 2-3Documents corrected with the supplier.
  3. Week 1Goods released.
  4. ThenCosts claimed from the responsible party.

Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.

Decisions

The decisions involved

  1. 01What is held, by whom, and on what grounds
  2. 02Contractual rights against supplier, carrier and insurer
  3. 03How to release goods fastest with least cost

Outcomes

What you receive

  • Goods released or rerouted
  • Claims notified against the right parties
  • Lessons fixed in contracts and processes

This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.

Who handles it

Customs, trade and export controls, market by market

The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.

  1. Indiain the typical case On request Availability confirmed before any work begins Bring a requirement →
  2. Kenyain the typical case On request Availability confirmed before any work begins Bring a requirement →
  3. Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
  4. Singapore On request Availability confirmed before any work begins Bring a requirement →
  5. United Arab Emirates On request Availability confirmed before any work begins Bring a requirement →
  6. United Kingdom On request Availability confirmed before any work begins Bring a requirement →
  7. United States On request Availability confirmed before any work begins Bring a requirement →

Other markets: WONE Global covers 100 countries. Name yours in the requirement →

Dr. Esteban Lucio MaccariBuenos Aires · Argentina

WONE Global Capability Partner · Argentina

Dr. Esteban Lucio Maccari

Managing Director · Maccari Adam & Asociados · Buenos Aires

He is a lawyer with a degree from the University of Buenos Aires and a degree in Spanish Law. He completed postgraduate studies in Strategic Business Management at the Polytechnic University of Madrid and the Glocoll at…

Roberto GilardinoShanghai · China

WONE Global Capability Partner · China

Roberto Gilardino

Regional Partner North Asia & additional countries · Horizons (Shanghai) Corporate Advisory Company · Shanghai

Roberto Gilardino is Regional Partner at Horizons, supervising the advisory’s activities in North Asia as well as additional countries (including Mongolia, Malaysia, Indonesia, Pakistan, UAE, Cyprus and Malta).

Karin HorevTel Aviv · Israel

WONE Global Capability Partner · Israel

Karin Horev

Founding Partner · Horev & Co. Law Office · Tel Aviv

Adv. Karin Horev has been practicing corporate and commercial law for more than 20 years, with a focus on complex technology-related matters. Over the years, Karin has led a large number of complex and wide-ranging tran…

WONE Global Intelligence

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