Munich · Germany
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Cases · Markets, trade & operations · International trade, customs & sanctions
Resolve an import or delivery disruption
Our shipment is delayed or blocked. How do we resolve it?
WONE Global brings in customs, logistics and contract professionals in the right country to free the goods and recover costs from whoever is responsible.
Countries in the typical case Kenya · India
The situation
What is happening
What is at stake
Every day of disruption costs sales, storage and sometimes penalties to your own customers.
A scenario
DistributorMid-sized company · from Kenya · in Kenya, India
Its container is held at Mombasa over a documentation dispute.
Where it ends Goods released and costs recovered.
A representative scenario of the work WONE Global coordinates, not a specific client’s matter.
Also asked as “Goods held up in transit or at port”“Supplier has not shipped despite payment”
The solution
How WONE Global handles it
WONE Global brings in customs, logistics and contract professionals in the right country to free the goods and recover costs from whoever is responsible.
Usually led by Trade, Customs & Supply Chain, with Legal & Contracting, Disputes & Resolution and Insurance & Risk Transfer.
Step by step, in the scenario
- Day 1WONE Global has a customs professional at the port find what is missing.
- Day 2-3Documents corrected with the supplier.
- Week 1Goods released.
- ThenCosts claimed from the responsible party.
Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.
Decisions
The decisions involved
- 01What is held, by whom, and on what grounds
- 02Contractual rights against supplier, carrier and insurer
- 03How to release goods fastest with least cost
Outcomes
What you receive
- Goods released or rerouted
- Claims notified against the right parties
- Lessons fixed in contracts and processes
This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.
Services
The services involved
One area of expertise usually leads; the others move with it. WONE Global keeps them connected across every country involved.
Who handles it
Trade, Customs & Supply Chain, market by market
The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.
- Indiain the typical case On request Availability confirmed before any work begins Bring a requirement →
- Kenyain the typical case On request Availability confirmed before any work begins Bring a requirement →
- Germany WONE Global Partner Ulrike Berner, MBA · Managing Partner Brief this Partner →
- Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
- Singapore On request Availability confirmed before any work begins Bring a requirement →
- United Arab Emirates On request Availability confirmed before any work begins Bring a requirement →
- United Kingdom On request Availability confirmed before any work begins Bring a requirement →
- United States On request Availability confirmed before any work begins Bring a requirement →
Other markets: WONE Global covers 100 countries. Name yours in the requirement →
Munich · Germany
Buenos Aires · ArgentinaWONE Global Partner · Argentina
Dr. Esteban Lucio Maccari
Brunswick · Australia
São Paulo · BrazilWONE Global Partner · Brazil
José Antonio Balieiro Lima
Douala · Cameroon
Shanghai · ChinaWONE Global Partner · China
Roberto Gilardino
Roberto Gilardino is Regional Partner at Horizons, supervising the advisory’s activities in North Asia as well as additional countries (including Mongolia, Malaysia, Indonesia, Pakistan, UAE, Cyprus and Malta).
Discover
Where this case connects
The markets, corridors and guides behind this case, and the questions to put to Ask WONE below. Every link opens a page that links back here.
Markets in the typical case
Corridors
Services and subject
Worked examples
How it goes in practice
Researched corridor journeys, and representative scenarios on the same subject. None is a specific client’s matter.
- Europe ↔ India · researched journeyA French company sets up a subsidiary in IndiaRead the journey →
- India ↔ Africa · researched journeyAn Indian pharmaceutical company enters KenyaRead the journey →
- Mid-sized company · from Turkey · in United KingdomIt has received its first large order from a UK buyer and has never exported there before.How WONE Global handles it →
International trade, customs & sanctions
Related cases
Urgent Our goods are stuck at customs abroad. How do we get them released?We want to start exporting to a new country. Where do we begin?Which Incoterms should we use, and who pays duties and taxes?What duty will we pay, and is our customs classification right?What do we need to import equipment or stock into this country?Are we paying too much duty, or at risk of a customs claim?How do we set up a supply chain across several countries?Are we exposed to sanctions through a customer, supplier or route?A new law affects how we operate in several countries. What must we change?Customs is questioning our imports. How do we respond?
WONE Global Intelligence
Ask about doing business across borders
Ask in your own words. Answers come from WONE Global's checked records, with every source shown, and end with the named Partner who can act. Go deeper on any point, or build a decision file.