Munich · Germany
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Cases · Markets, trade & operations · Supply chain, product safety & consumer claims
We suspect counterfeit components in our supply chain
Usually led by Trade, Customs & Supply Chain, with Legal & Contracting and Insurance & Risk Transfer. WONE Global brings the areas of expertise and countries together, with a named professional in each market where one is published.
The situation
What is happening
Supplier failures, recalls, product liability, labour and quality issues in supply chains.
The first questions
- Which product, supplier and markets?
- Is there a safety risk to anyone now?
- What do the contracts and insurance say?
- Which regulators may need to be told?
Who faces this
- Manufacturers
- Retailers
- Importers
Cross-border complications to check
- Customs origin and valuationA shipment is assessed differently by export and import authorities · Trade, Customs & Supply Chain
- Controlled technology exportsSoftware, electronics or know-how may require local export controls assessment · Trade, Customs & Supply Chain
- Dual-use / security tradeTechnical products may serve civilian uses but face licensing or sanctions restrictions · Trade, Customs & Supply Chain
- Different laws of contractParties sign one commercial agreement but disagree which law governs duties, damages and remedies · Legal & Contracting
The solution
How WONE Global handles it
Usually led by Trade, Customs & Supply Chain, with Legal & Contracting and Insurance & Risk Transfer.
How WONE Global usually approaches supply chain, product safety & consumer claims
- 01Assess risk and any notification duties first.
- 02Coordinate legal, regulatory and insurance responses.
- 03Deal with suppliers, customers and regulators.
- 04Strengthen contracts and checks.
General guidance for this subject. The route for your case depends on the countries, the deadlines and what you already hold.
Services
The services involved
One area of expertise usually leads; the others move with it. WONE Global keeps them connected across every country involved.
Who handles it
Trade, Customs & Supply Chain, market by market
The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.
- Germany WONE Global Partner Ulrike Berner, MBA · Managing Partner Brief this Partner →
- India On request Availability confirmed before any work begins Bring a requirement →
- Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
- Singapore On request Availability confirmed before any work begins Bring a requirement →
- United Arab Emirates On request Availability confirmed before any work begins Bring a requirement →
- United Kingdom On request Availability confirmed before any work begins Bring a requirement →
- United States On request Availability confirmed before any work begins Bring a requirement →
Other markets: WONE Global covers 100 countries. Name yours in the requirement →
Munich · Germany
Buenos Aires · ArgentinaWONE Global Partner · Argentina
Dr. Esteban Lucio Maccari
Brunswick · Australia
São Paulo · BrazilWONE Global Partner · Brazil
José Antonio Balieiro Lima
Douala · Cameroon
Shanghai · ChinaWONE Global Partner · China
Roberto Gilardino
Roberto Gilardino is Regional Partner at Horizons, supervising the advisory’s activities in North Asia as well as additional countries (including Mongolia, Malaysia, Indonesia, Pakistan, UAE, Cyprus and Malta).
Discover
Where this case connects
The markets, corridors and guides behind this case, and the questions to put to Ask WONE below. Every link opens a page that links back here.
Markets
Services and subject
Worked examples
How it goes in practice
Researched corridor journeys, and representative scenarios on the same subject. None is a specific client’s matter.
- Mid-sized company · from United States · in France, Germany, ItalyIt finds that one of its ingredients is not allowed on EU labels.How WONE Global handles it →
- Mid-sized company · from United Kingdom · in VietnamIt is about to place a first order with a Vietnamese factory it has only met online.How WONE Global handles it →
- Mid-sized company · from Netherlands · in ChinaIts only manufacturer shows signs of financial distress.How WONE Global handles it →
Supply chain, product safety & consumer claims
Related cases
Do our labels and product meet the rules in this country?How do we check a new supplier abroad before we pay them?What happens if our key overseas supplier fails?Can we launch a new product in our existing markets abroad?Our partner abroad has breached the contract. What are our options?Our business needs to recall a defective productCustomers are alleging a dangerous product defectA global retailer has demanded new supplier certificationsA consumer regulator is investigating misleading claimsAn overseas warehouse operator has lost valuable inventory
WONE Global Intelligence
Ask about doing business across borders
Ask in your own words. Answers come from WONE Global's checked records, with every source shown, and end with the named Partner who can act. Go deeper on any point, or build a decision file.
UNIONE™ · Before You Arbitrate™
If this becomes a dispute, test it first.
Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.
01 · Before signatureBefore You Sign™Get the dispute clause, governing law, seat, notices and escalation steps right while the contract can still change.Review the contract 02 · A dispute is emergingBefore You Arbitrate™Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.Test the claim 03 · A binding decision is neededArbitrationStart, answer or run an administered arbitration under the UNIONE™ Rules, with procedure sized to the value, urgency and evidence.Open arbitration 04 · Before enforcementBefore You Enforce™Plan recognition, assets, jurisdiction and security, including State and State-owned parties, before committing to enforcement.Plan recovery
For this moment
Before You Arbitrate™Independent Assessment™Claim Viability™, Defence Exposure™, Evidence Gap Map™ and Settle or Proceed™, before money is committed to proceedings.Before You Arbitrate™Structured Resolution™Mediation, neutral evaluation and expert determination, run to a timetable.
UNIONE™ is the UNBOUNDED™ Global Ecosystem's institution for cross-border dispute prevention, resolution, arbitration and enforcement. Like WONE Global, it is part of the ecosystem, and the two work as one. Links open theunione.org. Visit UNIONE™