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Cases · Risk, disputes & investigations · Insurance, claims & risk transfer

Urgent Challenge an insurer abroad that rejects a claim

Our insurer abroad has rejected our claim. Can we challenge it?

WONE Global has insurance and dispute professionals review the rejection and challenge it under the policy's governing law.

Countries in the typical case Singapore · Thailand

The situation

What is happening

An insurer abroad has rejected or delayed a claim.

What is at stake

A rejected claim leaves the loss with you.

Who faces this

  • Corporations
  • Mid-sized companies
  • Private clients and families

A scenario

Hotel groupCorporation · from Singapore · in Thailand

Its property damage claim in Thailand has been rejected.

Where it ends A claim properly contested.

A representative scenario of the work WONE Global coordinates, not a specific client’s matter.

Also asked as “Insurance claim denied”“Insurer refusing to pay”“Our insurer has denied a significant business interruption claim”“A property insurer is disputing damage valuation”

The solution

How WONE Global handles it

WONE Global has insurance and dispute professionals review the rejection and challenge it under the policy's governing law.

Usually led by Business insurance, with Disputes and arbitration.

Step by step, in the scenario

  1. Week 1Policy and rejection reviewed.
  2. Week 2Challenge.
  3. Months 2-4Negotiation.
  4. ThenProceedings if needed.

Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.

Decisions

The decisions involved

  1. 01Whether the rejection is justified
  2. 02Policy terms and local law
  3. 03Complaint, mediation or litigation

Outcomes

What you receive

  • Review of the decision
  • Challenge

This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.

Services

The services involved

One area of expertise usually leads; the others move with it. WONE Global keeps them connected across every country involved.

  1. Usually leadsBusiness insuranceArranged on request→
  2. Often involvedDisputes and arbitration5 markets with a named lead→

Who handles it

Business insurance, market by market

The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.

  1. Singaporein the typical case On request Availability confirmed before any work begins Bring a requirement →
  2. Thailandin the typical case On request Availability confirmed before any work begins Bring a requirement →
  3. India On request Availability confirmed before any work begins Bring a requirement →
  4. Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
  5. United Arab Emirates On request Availability confirmed before any work begins Bring a requirement →
  6. United Kingdom On request Availability confirmed before any work begins Bring a requirement →
  7. United States On request Availability confirmed before any work begins Bring a requirement →

Other markets: WONE Global covers 100 countries. Name yours in the requirement →

Dr. Silvia Patricia MaccariPalermo · Argentina

WONE Global Capability Partner · Argentina

Dr. Silvia Patricia Maccari

Lawyer · Maccari Adam & Asociados · Palermo

She is a lawyer, graduated from the Faculty of Law and Social Sciences of the University of Buenos Aires. She took his first steps in the nation's judiciary, in the National Labor Court, where he developed a rapid caree…

Andrzej ZacharzewskiKraków · Poland

WONE Global Capability Partner · Poland

Andrzej Zacharzewski

Complete profile

Partner · Zacharzewski & Partners Law Office · Kraków

Attorney at Law. Co-founder of the law firm. Provides litigation services to banks and advises corporate clients in international trade. Supervises the work of the Litigation Department and the International Desk. Chair…

Reagan Blankfein GatesLusaka · Zambia

WONE Global Capability Partner · Zambia

Reagan Blankfein Gates

Managing Partner · Reagan Blankfein Gates Legal Practitioners · Lusaka

Reagan started his career in practice at Mainza & Company where he had interned while pursuing a bar qualification at the Zambia Institute of Advanced Legal Education (ZIALE) in 2008. Upon being called to the bar, Reaga…

WONE Global Intelligence

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UNIONE™ · Before You Arbitrate™

If this becomes a dispute, test it first.

Test the claim or the defence, the evidence, the exposure and the settlement options before committing to formal proceedings.

For this moment

UNIONE™ is the UNBOUNDED™ Global Ecosystem's institution for cross-border dispute prevention, resolution, arbitration and enforcement. Like WONE Global, it is part of the ecosystem, and the two work as one. Links open theunione.org. Visit UNIONE™ · Disputes with WONE Global and UNIONE™