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Cases · Capital & assets · Payments, FX, digital assets & treasury

Urgent Release an international payment the bank has frozen

Our bank has frozen an international payment. What can we do?

WONE Global puts a banking and financial-integrity professional on it straight away.

Countries in the typical case United Arab Emirates · Türkiye

The situation

What is happening

A bank has stopped an incoming or outgoing international payment for compliance review, and nobody will say when it will be released.

What is at stake

Every day the money is held, a supplier waits, a shipment stalls or payroll is at risk, and a vague or wrong reply can lead the bank to return the funds or close the account.

Who faces this

  • Corporations
  • Mid-sized companies
  • Founders and growing companies
  • Private clients and families

A scenario

Trading companyMid-sized company · from United Arab Emirates · in Turkey

Its USD 600,000 payment to a Turkish supplier has been held by a correspondent bank for three weeks. The shipment is waiting and the bank will not say why.

Where it ends Payment released or returned, and a route that avoids a repeat.

A representative scenario of the work WONE Global coordinates, not a specific client’s matter.

Also asked as “Payment held for compliance review by the bank”“Correspondent bank is holding our transfer”“Bank is asking for documents before releasing our money”“Our international supplier payment has been held”“Our payment service provider has suspended settlements”“Our bank is questioning the source of incoming investment funds”“A nonprofit's international transfers have been blocked”“A charity's bank has suspended an international transfer”

The solution

How WONE Global handles it

WONE Global puts a banking and financial-integrity professional on it straight away. They read the bank's request, find out which bank in the chain is holding the payment and why, assemble the evidence that bank expects, and respond through the right channel. If the hold involves sanctions or a dispute, the right counsel joins the same day.

Usually led by Anti-bribery, sanctions and compliance, with Banking and capital, Payments and currency and Contracts and commercial law.

Step by step, in the scenario

  1. First daysA banking and compliance professional finds which bank holds the payment and why.
  2. Week 1Evidence pack: contract, invoices, shipping documents and ownership.
  3. Week 1-2Response through the right channel; escalation if needed.
  4. ThenPayment route changed to avoid repeats.

Timings are typical. They depend on the countries, the authorities involved and how quickly documents are available.

Decisions

The decisions involved

  1. 01What the bank, or its correspondent bank, actually needs to see
  2. 02Whether the hold relates to sanctions, ownership, documents or the counterparty
  3. 03How to reply, escalate or redirect the payment without making it worse

Outcomes

What you receive

  • A clear reading of the bank’s request and the reason for the hold
  • A complete evidence pack: contracts, invoices, shipping documents and ownership
  • The payment released, returned or redirected, and a route that avoids repeats

This is a general guide. Your WONE Global professional confirms the work, timing and fees for your markets before anything starts.

Who handles it

Anti-bribery, sanctions and compliance, market by market

The status of the lead service in the markets that matter for this case. A named WONE Global Partner acts under their own licence; where none is in place yet, WONE Global confirms availability before anything else.

  1. Türkiyein the typical case On request Availability confirmed before any work begins Bring a requirement →
  2. United Arab Emiratesin the typical case On request Availability confirmed before any work begins Bring a requirement →
  3. Cameroon WONE Global Partner Kelvin A. Egbe · Managing Partner Brief this Partner →
  4. China WONE Global Partner Roberto Gilardino · Regional Partner North Asia & additional countries Brief this Partner →
  5. Luxembourg WONE Global Partner Bruno Abbate · Owner - Managing Director Brief this Partner →
  6. India On request Availability confirmed before any work begins Bring a requirement →
  7. Saudi Arabia On request Availability confirmed before any work begins Bring a requirement →
  8. Singapore On request Availability confirmed before any work begins Bring a requirement →
  9. United Kingdom On request Availability confirmed before any work begins Bring a requirement →
  10. United States On request Availability confirmed before any work begins Bring a requirement →

Other markets: WONE Global covers 100 countries. Name yours in the requirement →

Kelvin A. EgbeYaoundé · Cameroon

WONE Global Capability Partner · Cameroon

Kelvin A. Egbe

Managing Partner · Midas Law Group · Yaoundé

Attorney specialized in structuring, licensing, control, project permitting, patents, trademarks & Designs registration, venture financing, trade finance, regulatory intelligence & compliance, Financial markets, natural…

Roberto GilardinoShanghai · China

WONE Global Capability Partner · China

Roberto Gilardino

Regional Partner North Asia & additional countries · Horizons (Shanghai) Corporate Advisory Company · Shanghai

Roberto Gilardino is Regional Partner at Horizons, supervising the advisory’s activities in North Asia as well as additional countries (including Mongolia, Malaysia, Indonesia, Pakistan, UAE, Cyprus and Malta).

Dr. Esteban Lucio MaccariBuenos Aires · Argentina

WONE Global Capability Partner · Argentina

Dr. Esteban Lucio Maccari

Managing Director · Maccari Adam & Asociados · Buenos Aires

He is a lawyer with a degree from the University of Buenos Aires and a degree in Spanish Law. He completed postgraduate studies in Strategic Business Management at the Polytechnic University of Madrid and the Glocoll at…

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